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Processing-Shipping

Order Processing-Shipping

Orders are processed and shipped in 2-3 business days

COVID-19, There are some shipping delays due to COVID-19 as shipping partners put safety measures in place for both staff and customers.

If you purchased this item for a special event, please make note of order processing and shipping time.  We make no guarantee that you will receive item in time for your event. DIOR BELLA recommends that you purchase items for special events in advance.

Orders are processed pending availability and credit verification. Orders placed on Friday after 2:00 pm US (Eastern Time) will begin processing on the following Monday. At this time Dior Bella does not offer express shipping we however plan to add this option in the near future. Dior Bella will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include Sundays or holidays.

Please note that at this time www.diorbella.com Dior Bella does not offer express shipping. Dior Bella does plan on making this a shipping option in the near future. Thank you for understanding. 

We do our best to ensure the timely delivery of all orders. When selecting free shipping or international shipping options, please bear in mind that we only provided an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated time frame. Once your purchase ships you will receive shipping and tracking details where you will be able to track your package.

INTERNATIONAL SHIPPING:  

In order to comply with government measures regarding COVID-19, country import restrictions have temporarily halted shipping to the following countries: Afghanistan, Barbados, Bonaire, British Virgin Islands, St. Eustatius, Saba, Cayman, Colombia, Comoros, Cuba, Curacao, Ghana, Greenland, Guinea-Bissau, India, Iraq, Laos, Libya, Madagascar, Mauritius, Mayotte, Nepal, Nigeria, Oman, Rwanda, Sao Tome and Principe, Seychelles, Somalia, South Africa, Sri Lanka, East Timor and Uzbekistan

DIOR BELLA welcomes international clients and we can ship to many points throughout the world like Hong Kong, Singapore, Germany, Switzerland, Spain the UK etc. To find out shipping fee just add item to shopping cart and input shipping details. However, there are some countries we aren't able to ship to.

PLEASE NOTE WE CANNOT CARRY OUT INTERNATIONAL DELIVERIES ON SATURDAYS (UNLESS SPECIFIED), USA PUBLIC HOLIDAYS OR AT SPECIFIC TIMES OF THE DAY.

To protect our customers from fraudulent credit card use, all orders are subject to security screening and if any irregularities are found, the order may not be processed.

Deliveries outside the USA are subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from us. Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises.

Please note that many countries have import restrictions on certain products or materials. You are responsible for checking with the local customs authorities before placing an order for international delivery. We are unable to offer you any assistance in this regard. If the international delivery is outside the ,USA is it advisable to keep your total basket value below the customs duty threshold of the destination country. Please check thresholds and duties for the international delivery address before placing an order. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

YOU ARE RESPONSIBLE TO PAY ALL DUTIES DUE FOR YOUR PURCHASE.

Please also note that for international deliveries: any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages.
 
Please also note that shipping time lines posted does not include order processing time that can range from 2 to 5 days depending on the size or order.
Unclaimed Orders:
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or $15.00 USD redelivery fee to cover postage costs.

Returns

If you don't absolutely love your new purchase, you may return your item(s) within 30 days in the original country and division of purchase. All items must be in original, new, unworn, undamaged and unaltered condition with all tags attached (including the return tag on dresses, rompers and jumpsuits) and accompanied by your receipt.

Merchandise for return must be returned within 30 days of receipt.
returns are refunded via store credit in the form of a DIOR BELLA E-Gift Card. DIOR BELLA does not issue store credit for the original shipping charges..

Please follow this link to Request Return. READ FULL RETURN POLICY

Customer Support

Give us a shout if you have any other questions and/or concerns.

Email: sales@diorbella.com wholesale@diorbella.com

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