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Dior Bella Question And Answers

RETURNS

WHAT IS YOUR RETURN POLICY?

 We have a 15 days return policy for refunds and 30 days for exchange or store credit. (AKA the date listed on your receipt) 

  • Here's the fine print. You just can't return anything that's worn, damaged, washed, or altered in any way. All original tags must be attached, footwear must be in its original shoe box, and swimwear & bodysuits must have the hygiene liners intact. Also, gift cards are non-returnable and non-refundable.
  • DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately. support@diorbella.com FULL RETURNS POLICY

 

CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?

All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy, CLICK HERE

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Once we have received your package, your refund will be processed within 7-10 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

HOW TO REQUEST RMA#/ RETURNS AUTHORIZATION?

  1. Start your return by clicking here.
  2. Once you have found your order, click the "Return This Order" button
  3. Select the order or item(s) you would like to return and indicate the reason for your return.
  4. Choose a return for online store credit or for a refund. Please note, returns for online store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $8.99, which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable. All returns over $150.00 will be charged a 8% restocking fee.

 

INTERNATIONAL RETURNS?

You must return your items to the address below within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.

IN THE KNOW

ORDER VERIFICATION

Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.

PAYMENT  & SECURITY

All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. Donna Bella is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

CURRENCY 

While you can choose your local currency with the currency selector at the top of the DIOR BELLA website, all items are priced and charged in US dollars at checkout. We recommend contacting your bank to find out their current currency exchange rate and their currency policy.

SHIPPING ORDER PROCESSING

WHEN WILL MY ORDER SHIP?

Most orders ship within 2-3 business days of purchase. Most custom made items are shipped in 10 to 12 business days. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

MY ORDER STATUS SAYS “IN WAREHOUSE.” WHAT DOES THAT MEAN?

“In Warehouse” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number (if applicable) and your order status will change to “Shipped.”

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

DIOR BELLA cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from DIOR BELLA, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to DIOR BELLA. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

SHIPPING IN THE US

Free Standard Shipping on U.S. Orders Over $150.00

Hey! Just a reminder that you will receive your order anywhere from 5-11 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. Standard Shipping is limited to the 48 contiguous United States. Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes and US Territories will be shipped via USPS Priority Mail. You will receive a shipping notification email that will notify you of the carrier we've used to ship your order, and the different tracking options available for it.

Orders will ship out within 2-3 business days of ordering. Please note that we don't ship on weekends

 OVER NIGHT SHIPPING

We are sorry but DIOR BELLA Does not offer over night shipping at this time, it will however be available in the near future.

HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES

 We accept orders shipped to PO boxes and APO/FPO or U.S. territories.  Orders shipped to these addresses must be sent via USPS Priority Mail service.

WAS I CHARGED TWICE?

Your credit card will only be charged once after your order ships.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

Please only click the “Place Order” button only once to avoid multiple authorizations. 

 

I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESSES. WHAT’S GOING ON?

 If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESSES. WHAT’S GOING ON?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

Please only click the “Place Order” button once to avoid multiple authorizations.

If you continue to receive error messages, please contact Customer Support at

support@diorbella.com M-F 10:00 AM – 6:00 PM EST, Saturday 10:30 AM - 4:00 PM EST

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 24 hours, and once our warehouse has processed your order, we will be unable to make any changes.   

I’M UNSURE ABOUT A SIZE OR I HAVE A FIT QUESTION. HOW DO I FIND THIS INFORMATION?

Please see our Fit Guide for general information on sizing.  If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Support department. at support@donnabella.com

I’M IN LOVE WITH SOMETHING THAT’S OUT OF STOCK IN MY SIZE! WHAT CAN I DO?

New items can sell out quickly, but we may get more soon!


To sign up to be notified if an item is restocked:

  1. Click “Size Or Color Sold Out?” on the product page (please note that if this link does not appear on the page, we probably do not have plans to restock this item at this time – however, check back as our plans may have changed!).
  2. Select the size and color you’d like.
  3. Enter your email address.
  4. Click the “Notify Me” button.
  5. We’ll send you an email if we get more in!

 

WHERE IS MY ORDER CONFIRMATION?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason, you did not receive an email, please check your spam folder and add sales@ddiorbella.com to your safe sender list.

You can also check your order status by signing into your account on our website.

WHY WAS MY ORDER CANCELED?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order

I RECEIVED A DIOR BELLA GIFT CARD. HOW DO I USE IT?

 

  1. Under the Payment section during checkout, click the “Use A Gift Card” button.
  2. Enter your gift card number and PIN (if you have one).
  3. Click “Apply Gift Card”.
  4. The gift card amount will be deducted from your order total.

 

HOW TO USE ONLINE STORE CREDIT?

 

  • Online Store Credit can only be used online at our website or on our mobile app.
  • Online Store Credit cannot be transferred to another person or account.
  • Please treat Online Store Credit like cash.
  • Online Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
  • Online Store Credit may be used to purchase gift cards to our store.
  • Any purchase amounts that exceed the value of the Online Store Credit will require an additional method of payment for the remaining balance due.
  • Online Store credit is provided in U.S. Dollars.
  • To view your Online Store Credit Balance, log into your DIOR BELLA account. Your Store Credit balance will be displayed on the “My Account” page.
  • For more information about Online Store Credit, please customer support at support@diorbella.com

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