- If you don't absolutely love your new purchase, you may return your item(s) within 7 days in the original country and division of purchase. All items must be in original, new, unworn, undamaged and unaltered condition with all tags attached (including the return tag on dresses, rompers and jumpsuits) and accompanied by your receipt.
- Merchandise for return must be returned within 7 days of receipt.
- Merchandise for exchange or store credit must be returned in 30 days of receipt.
- Please login to your account and go to account dashboard to Request Return.
- If you believe you have received defected or incorrect merchandise, you must contact Customer Service within 5 days of the package's original delivery.
- Your makeup looks gorgeous on your face but it's not so nice on our clothes. So please take care when trying on your new garments for the first time. Exchanged clothing will only be accepted if returned in its original clean condition with all tags attached and in unworn, unwashed, dry cleaned condition.
- Items that are returned without a RMA# will not be processed for returns or exchange they will be return back to you/customer.
- We reserve the right to refuse any items not returned in their original state. These items will be immediately sent back to the customer.
- DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately. firstname.lastname@example.org
- DIOR BELLA does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
- Depending on the shipping method and carrier selected, your return package may take several days to reach us.
- Please allow 5-7 business days to process your return once it is received by our Distribution Center.
- DIOR BELLA reserves the right to apply a 25% restocking fee for Final Sale or stale items.
- Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
- Merchandise must be returned back to us within 7 days of receipt.
- Merchandise that are send back to us without a return request will be returned back to customer.
- Merchandise must be unworn and unwashed.
- Merchandise must have all tags, including any Dior Bella hang tags, manufacturers/designer tags attached.
- Any merchandise marked "Final Sale" or "Clearance" cannot be returned.
- Hair accessories, hats, opened makeup, earrings, underwear and bodysuits cannot be returned.
- All footwear returns must include the original shoe box in its original condition, without postal labels.
- All swimwear returns must have hygiene liners still intact.
- Please be advised that all clearance items purchases are FINAL SALE and cannot be refunded. We do offer exchange. Please note that postage is not included. We kindly ask that you carefully consider your items before purchasing. Refunds on clearance purchases will only be made if the merchandise is faulty.
Bridal gowns: All bridal gowns may be returned within 7 days for a full refund or store credit. We cannot accept returns on any bridal gowns after 7 days. Bridal gowns must be unworn and unaltered, and all original tags must be attached.
Bridesmaid dresses: Special orders of 3 or more dresses in one style will be final sale. If you are interested in a particular style, we encourage you to order an in-stock size in the style, if available.
Holiday Returns: During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.
Please note that your return authorization number must be written on your return parcel or your return will not be processed. We reserve the right to refuse any return that is received without prior authorization from us, or does not arrive within the acceptable return period. In the event that we receive an unauthorized returned item, return shipping and handling costs will be passed on to the customer. The shipping fee will not be refunded in the event of a return.
Returns for store credit will be processed free of charge, while returns for a refund to your original payment method(i.e. credit card, Paypal) will require a handling & processing fee of $8.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable. There is a 11% restocking fee and shipping charge for all returns that are not due to damage or incorrect items ordered.
- Visit diorbella.com to start your return.
- Log into your account. If you don’t have an account, enter your order number and last name to find your order.
- Select the order or item(s) you would like to return and indicate the reason for your return.
- Choose a return for store credit or for a refund. Please note, returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $8.99, which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable.
- Print your label and place label on the outside of the package.
- Drop off at your nearest USPS location.
We are not responsible for any packages returned to us as refused, unclaimed, un-deliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or 15 USD re-delivery fee to cover postage costs.
REFUNDS AND PROCESSING
- Refunds will be processed within approximately 10 business days after we receive your return item.
- Original shipping charges are non-refundable.
- Store Credit can only be used online at our website,www.diorbella.com
- Store Credit cannot be transferred to another person or account.
- Please treat Store Credit like cash.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
- Store Credit may be used to purchase gift cards to our store.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit never expires.
- Store credit is provided in U.S. Dollars.
- Your use of the Store Credit constitutes your agreement to our Terms.
- To view your Store Credit Balance, log into your DIOR BELLA account. Your Store Credit balance will be displayed on the “My Account” page.
- For more information about Store Credit, please contact Customer Care.
- All returns over $150.00 will be charged a 11% restocking fee.
Please follow the instructions above You must return your items to the address below within 7 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the Dior Bella package is returned to our warehouse. DIOR BELLA.us is not responsible for packages sent with a return label not provided by us, or without the original packing slip. DIOR BELLA does not accept C.O.D. deliveries. Returns can not and will not be processed for items that are send back to us without an RMA#, missing invoice and order number. Without this information we have no way of knowing what order the item/s belongs to and as a result can not process returns.
AUTHENTICITY & WARRANTY
DIOR BELLA only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, DIOR BELLA will not issue store credit or refund for your returns.
Helpful Hint: We suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com or by clicking here). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
- Go to local post office, or another courier, to ship the package. Return address for the package:
- DIOR BELLA/Returns
1670 SW Buttercup Ave
- Port Saint Lucie Florida 34953